COVID19 Advice & Services for Clients

The health and safety of our clients, their pets and our team are vitally important to us at this uncertain time.


We have therefore implemented new working protocols to ensure we can continue to provide the best veterinary care for your furbabies whilst making visits to the surgery as safe as possible for you and our team.


Please find our current protocols below.

Additional Services @ A.K. Duncan; The Veterinary Surgery


UPDATED 14/07/2021


Over the last few months we have further extended our opening hours to 0830-1930 Monday to Friday with consultation periods running 0930-1230 and 1530-1930.


On Saturdays we will be open with consultations running between 1000-1400 and we will continue to have consultations on Sundays between 1000-1200.


Outside the surgery opening hours our 24/365 emergency service will continue to operate for all urgent cases.


We have invested in virus killing air purifiers in the reception and consultation areas to reduce the risks to our clients and staff alike.


We can now therefore allow limited clients into the reception area so long as the appropriate protocols are followed.


With our lowest risk vets working in our largest consultation room, one person can now accompany their pet in the consultation. You will be temperature checked and asked to hand sanitise upon arrival. Please note a mask must be worn within the surgery.


Our higher risk category vets, and those working in smaller consultation rooms will continue performing non-contact consultations for the time being.


We appreciate your understanding at this difficult time.




COVID19 Protocols


1) If you are suffering from symptoms of COVID19, have received a positive test result or are within a period of self-isolation - please do not attend the surgery. Please call the surgery and we will be happy to provide advice appropriate to pets individual circumstances.


2) Consultations with our lowest risk vets working in our largest consultation room can accomodate one person accompanying their pet. A mask must be worn and you will be temperature checked and asked to hand sanitise upon arrival. All other consultations at the surgery will take the form of non-contact consultations. Please call us when you arrive for your appointment and we will collect your pet from you. The vet will communicate via phone with you during the appointment and your pet will be returned to you with any medication required.


3) We will be continuing to offer our non-contact delivery service for medications and food supplies (£3.50 charge applies).


4) For collections of medication and food from the surgery, you can either ring the door bell at the front of the surgery and await service or continue to call the surgery on 01384 393318 upon arrival to let us know you are here to collect and we will bring your items to you. We are now able to take payment via card at your car, over the phone or at the time of ordering.


We will continue to adapt our policies as any further information becomes available and appreciate your understanding at this time.


We wish all our clients good health and hope you stay safe at this difficult time.

COVID19 & Pets


According to the World Health Organization, there is no evidence to suggest that dogs or cats have become ill with this virus or will become a source of infection of COVID-19 in other animals or humans.


In late February 2020, Hong Kong authorities quarantined a dog after samples from the dog's nasal cavity and mouth tested "weak positive" for the virus. The dog’s owner had tested positive for COVID-19. The dog did not show signs of illness. It is believed that this was a case of human to animal transmission it is not thought this is cause for alarm.


Viruses can sometimes infect a species but not cause illness in that species or become transmissible to others. Again, it is not believed that pets such as cats or dogs can pass COVID-19 to humans other than through touching any virus cells present on the animal followed by touching your face.


If you have COVID-19, you should restrict your contact with pets and other animals, just like you would with other people. When possible, have another member of your household care for your animals while you are sick. Avoid direct contact with pets, including petting, snuggling, being kissed or licked, and sharing food. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets and wear a facemask as directed by your doctor.


As a matter of everyday health, it is always a good idea to wash your hands with soap and water after contact with pets to help avoid transmission of more common illness-causing agents, such as E. coli and Salmonella.


A.K. Duncan; The Veterinary Surgery

79 Bridgnorth Road  



West Midlands


T: 01384 393318


Or use our contact form


Call 01384 393318 and follow the answerphone instructions


Mon 0930-1230 1530-1930
Tue 0930-1230


Wed 0930-1230


Thur 0930-1230


Fri 0930-1230


Sat 1000-1400  
Sun 1000-1200  


Monday-Friday 0830-1930
Saturday 1000-1400
Sunday 1000-1230
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