COVID19 Advice & Services for Clients

As you would expect, we always maintain the highest standards of hygiene here at the surgery. Following the outbreak of COVID19, we have also implemented additional disinfection protocols within the surgery, especially in the reception and consultation areas where the risk to public is greatest.


Door handles and surfaces are being disinfected frequently and we are asking all visitors to use the hand sanitiser provided upon entrance and before departure from the surgery. 


We are also asking clients whose pets are undergoing hydrotherapy to remain outside the hydrotherapy suite (or in their cars) during sessions to avoid close contact with the therapists.


Please find below a range of additional services we are now providing in response to the outbreak in order to ensure the best continuity of care for your pets at this difficult time.



Additional Services @ A.K. Duncan; The Veterinary Surgery




In response to the ongoing COVID19 Pandemic we're making some additional changes starting from Monday 6th April to ensure continuing care for your pets whilst safeguarding our clients and team alike.
The surgery opening hours will be reduced to 1000-1800 Monday to Friday, with consultation periods running 1000-1300 and 1500-1800.
On Saturdays we will be open with consultations running between 1000-1400. Sundays will be emergency service only.
Outside the surgery opening hours our 24/365 emergency service will continue to operate for all urgent cases.
Our delivery service will continue to operate and consultations will continue to be on a telephone consultation or non-contact consultation protocol.
We appreciate your understanding at this difficult time.
We will continue to provide regular updates on the Facebook page and on our website.


COVID19 Protocols


1) We can now only see emergency/urgent cases and for the fulfillment of urgent prescriptions.

2) All appointments for repeat prescriptions will be initially handled via telephone consultation.

3) All consultations at the surgery will take the form of non-contact consultations. Please call us when you arrive for your appointment and we will collect your pet from you. The vet will communicate via phone with you during the appointment and your pet will be returned to you with any medication required.

4) We will be continuing to offer our non-contact delivery service for medications and food supplies (£3.50 charge applies).

5) For collections of medication and food from the surgery, we will be operating a one in/one out policy or non-contact delivery to your car. Please ring the doorbell upon arrival as we will be keeping the front door locked to control access.

6) Due to the guidance we have received advising against fulfillment of booster vaccinations and other non-urgent appointments at the current time, we will not be booking these routine appointments. However, where any restart course becomes necessary, this will be offered at the price of the normal booster.

We will continue to adapt our policies as any further information becomes available and appreciate your understanding at this time.

We wish all our clients good health and hope you stay safe at this difficult time.

COVID19 & Pets


According to the World Health Organization, there is no evidence to suggest that dogs or cats have become ill with this virus or will become a source of infection of COVID-19 in other animals or humans.


In late February 2020, Hong Kong authorities quarantined a dog after samples from the dog's nasal cavity and mouth tested "weak positive" for the virus. The dog’s owner had tested positive for COVID-19. The dog did not show signs of illness. It is believed that this was a case of human to animal transmission it is not thought this is cause for alarm.


Viruses can sometimes infect a species but not cause illness in that species or become transmissible to others. Again, it is not believed that pets such as cats or dogs can pass COVID-19 to humans other than through touching any virus cells present on the animal followed by touching your face.


If you have COVID-19, you should restrict your contact with pets and other animals, just like you would with other people. When possible, have another member of your household care for your animals while you are sick. Avoid direct contact with pets, including petting, snuggling, being kissed or licked, and sharing food. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets and wear a facemask as directed by your doctor.


As a matter of everyday health, it is always a good idea to wash your hands with soap and water after contact with pets to help avoid transmission of more common illness-causing agents, such as E. coli and Salmonella.


A.K. Duncan; The Veterinary Surgery

79 Bridgnorth Road  



West Midlands


T: 01384 393318


Or use our contact form


Call 01384 393318 and follow the answerphone instructions


Mon 1000-1400 1530-1830
Tue 1000-1400


Wed 1000-1400


Thur 1000-1400


Fri 1000-1400


Sat 1000-1400  
Sun Closed  


Monday-Friday 1000-1830
Saturday 1000-1400
Sunday Closed
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