COVID19 Advice & Services for Clients

The health and safety of our clients, their pets and our team are vitally important to us at this uncertain time.


We have therefore implemented new working protocols to ensure we can continue to provide the best veterinary care for your furbabies whilst making visits to the surgery as safe as possible for you and our team.


Please find our current protocols below.

Additional Services @ A.K. Duncan; The Veterinary Surgery


UPDATED 10/11/2020


In order to meet demand, we have now extended our opening hours to 1000-1900 Monday to Friday with consultation periods running 1000-1330 and 1500-1900.


On Saturdays we will be open with consultations running between 1000-1400. We have also resumed consultations on Sundays between 1000-1200.


Outside the surgery opening hours our 24/365 emergency service will continue to operate for all urgent cases.


Consultations are now available for all services and will continue to be on a 'non-contact' basis in most cases.


We have now upgraded the lighting in the practice car park and introduced the facility to take card payments in this area.


We appreciate your understanding at this difficult time.




COVID19 Protocols


1) If you are suffering from symptoms of COVID19, have received a positive test result or are within a period of self-isolation - please do not attend the surgery. Please call the surgery and we will be happy to provide advice appropriate to pets individual circumstances.


2) All consultations at the surgery will take the form of non-contact consultations. Please call us when you arrive for your appointment and we will collect your pet from you. The vet will communicate via phone with you during the appointment and your pet will be returned to you with any medication required. In exceptional cases, we may allow one person into the surgery provided that applicable guidelines are adhered to.


3) We will be continuing to offer our non-contact delivery service for medications and food supplies (£3.50 charge applies).


4) For collections of medication and food from the surgery, we will be operating non-contact delivery to your car or we can pass your order to you at the front of the surgery. Please ring the surgery on 01384 393318 upon arrival to let us know you are here to collect. We are now able to take payment via card at your car, over the phone or at the time of ordering.


We will continue to adapt our policies as any further information becomes available and appreciate your understanding at this time.


We wish all our clients good health and hope you stay safe at this difficult time.

COVID19 & Pets


According to the World Health Organization, there is no evidence to suggest that dogs or cats have become ill with this virus or will become a source of infection of COVID-19 in other animals or humans.


In late February 2020, Hong Kong authorities quarantined a dog after samples from the dog's nasal cavity and mouth tested "weak positive" for the virus. The dog’s owner had tested positive for COVID-19. The dog did not show signs of illness. It is believed that this was a case of human to animal transmission it is not thought this is cause for alarm.


Viruses can sometimes infect a species but not cause illness in that species or become transmissible to others. Again, it is not believed that pets such as cats or dogs can pass COVID-19 to humans other than through touching any virus cells present on the animal followed by touching your face.


If you have COVID-19, you should restrict your contact with pets and other animals, just like you would with other people. When possible, have another member of your household care for your animals while you are sick. Avoid direct contact with pets, including petting, snuggling, being kissed or licked, and sharing food. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets and wear a facemask as directed by your doctor.


As a matter of everyday health, it is always a good idea to wash your hands with soap and water after contact with pets to help avoid transmission of more common illness-causing agents, such as E. coli and Salmonella.


A.K. Duncan; The Veterinary Surgery

79 Bridgnorth Road  



West Midlands


T: 01384 393318


Or use our contact form


Call 01384 393318 and follow the answerphone instructions


Mon 1000-1400 1530-1830
Tue 1000-1400


Wed 1000-1400


Thur 1000-1400


Fri 1000-1400


Sat 1000-1400  
Sun 1000-1200  


Monday-Friday 1000-1830
Saturday 1000-1400
Sunday 1000-1400
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